Support for Students

Information regarding the re-opening of colleges:
Colleges are able to re-open to learners from 8 March. Your college tutor will be in touch with you to confirm any changes to your current arrangements for study. Students and apprentices studying a Mindful Education course can continue to study at home as usual. Online lessons will continue to be released in line with your existing course calendar. Some colleges may choose to return to face-to-face teaching for adult learners, or they may decide to retain virtual sessions for now. Your college tutor will confirm this with you. Assessments will now be available to learners and your tutor will discuss the schedule for these assessments with you.

Learners can continue their studies seamlessly on the Mindful Education Virtual Learning Environment (VLE) where lessons will be available as scheduled.


Extended Access for Current Students

Free additional 6-month access for all 2020/21 learners
All existing 2020/21 learners will have access to their online learning with us for an additional 6 months free of charge. This is to enable learners to complete qualifications which might be delayed due to college closures and the postponement of assessments. This extension has been applied automatically to all courses.

Free extended access for all remaining 2019/20 learners until 30 June 2021
We are aware of some existing 2019/20 learners who are still yet to sit all of their exams (many of whom would have been scheduled to finished their qualifications this month). To help with this, we will be providing our remaining 2019/20 learners with free online access to their course up to 30 June 2021. This extension should ensure that you are able to complete your qualifications successfully.


Awarding body updates

Click the relevant link below to read updates from awarding bodies:

AAT (Accounting)

CILEx (Law)

CMI (Management)


User guides

A comprehensive user guide is available to enable you to get the best learning experience from your Mindful Education course. To access the guide, along with answers to our frequently asked questions, log in to the Virtual Learning Environment (VLE) and click ‘Help and Support’ in the top menu, then select ‘User Guide and FAQs’ from the drop down menu. The user guide can be downloaded and printed if you wish.

We strongly advise all new students to watch the VLE demo video, which is in the introduction section of your course. This will provide a good overview of the platform and how to get the most out of your course.


Study Tips and Advice

Whether you are already accustomed to online learning, or are making the transition from face-to-face classes for the first time, there are lots of tips to help make the process simpler.

Follow Mindful Education on Instagram and Facebook for study advice and updates about our courses.

Watch Mindful Education’s study tips on Vimeo.

Read the Times Higher Education’s advice for studying online.


Further Support

If you have questions about how to use the VLE, please watch the video which can be found in the introduction section of your online course . You can also read the VLE User Guide and FAQs.

Students can access support from your tutor and Mindful Education in the usual way. For academic queries, you should contact your tutor directly in the first instance. If you have a technical query, you can raise a ticket through the VLE.


How to Raise a Ticket

Log into the VLE, and click ‘Help and Support’ in the top menu; select ‘Raise a Support Ticket’ from the dropdown menu. Please give as much detail about your query as possible – this will help us direct your query to the right member of our team

If you are unable to log in to the VLE for any reason, please check that your login details are correct and contact your tutor.

You can contact us on support@mindful-education.co.uk