Support for Students

We are working closely with colleges across the UK to enable learners to continue their studies during the college closure. As well as providing additional support to our existing Online and On Campus students, we have also made our AAT Level 2 and Level 3 online courses available to all colleges, free of charge, in order to help students and apprentices continue their studies from home.

For existing Online and On Campus students, Mindful Education’s online courses and apprenticeships, and your VLE will be available to you as normal. It is likely that your college lessons will be replaced with online tutorials – your college will be in touch to confirm details if they haven’t done so already.

If you are a new to Mindful Education, your college tutor will be in touch to advise how they plan to use the online courses.


Getting Started

We create a new Virtual Learning Environment (VLE) for every class of learners. This is where you will find all Mindful Education online course, and is separate to any other online learning platform you may already use.

If you are a new student, your tutor will email you a link to your class’s VLE, along with an enrolment key. You should follow the link and use the enrolment key to register your details. Once you have registered, you will receive a welcome email from Mindful Education confirming your login details. We recommend that you save or bookmark your VLE link so you can access it easily each time you want to log in.


User guides

A comprehensive user guide is available to help you get the best from your Mindful Education experience. To access the guide, along with answers to our frequently asked questions, log in to the VLE and click ‘Help and Support’ in the top menu, then select ‘User Guide and FAQs’ from the drop down menu. The user guide can be downloaded and printed if you wish.

We strongly advise all new students to watch the VLE demo video, which is in the course introduction section of the VLE. This will provide a good overview of the system and how to get the most out of our courses.


Study Tips and Advice

Whether you are already accustomed to online learning, or are making the transition from face-to-face classes for the first time, there are lots of tips to help make the process simpler.

Follow Mindful Education on Instagram and Facebook for study advice and updates about our courses.

Watch Mindful Education’s study tips on Vimeo.

Read the Times Higher Education’s advice for studying online.


Further Support

If you have questions about how to use the VLE, please watch the VLE demo video which can be found in the course introduction section of the VLE. You can also read the VLE user guide and FAQs.

Existing Online and On Campus students: you should continue to access support from your tutor and Mindful Education in the usual way.

New students: for academic queries, you should contact your tutor directly in the first instance. If you have a technical query, you can raise a ticket through the VLE.


How to Raise a Ticket

Log into the VLE, and click ‘Help and Support’ in the top menu; select ‘Raise a Support Ticket’ from the dropdown menu. Please give as much detail about your query as possible – this will help us direct your query to the right member of our team

If you are unable to log in to the VLE for any reason, please check that your login details are correct and contact your tutor.

You can contact us on support@mindful-education.co.uk


Find Out More

We are working hard to support colleges, students and the wider Further Education sector throughout the COVID-19 outbreak, and associated college closures.

Read our recent statements to find out more:
Free online courses for all colleges | Update for students